Terms of Sale - listed Items
TERMS OF SALE FOR LISTED ITEMS
By purchasing our products you are agreeing to our terms of sale.
Please note that as every item is handmade it will not exactly replicate the item displayed on our website. Stones will naturally vary in colour and size. Your piece will have its own unique characteristics and although equally as beautiful, may vary slightly from the photograph shown.
WARRANTY
Metals and Gemstones
We have confidence in the quality of our materials. If, while very unlikely, the metal should become cracked within the first year of receiving your piece, we will replace or refund the item. If the gemstone becomes loose from its setting within the first year, we offer complimentary resetting. Replacement or refund will be issued under the discretion of ‘The Line of Sun’.
TIME FRAME & TURNAROUND
While we try our absolute best to work to deadlines you may provide, we cannot guarantee an exact time frame for when your piece will be ready to dispatch. We often suggest it takes between 3-6 weeks after the deposit has been paid to complete a piece. This time frame is a best estimate and not a guarantee. There are various steps that go into creating a piece, such as, but not limited to, third party stone purchasing and metal casting. We are not liable for any unforeseeable third party issues that may extend the time frame in which we are able to dispatch an item. By paying a deposit and agreeing to go ahead with a piece and understand that we cannot guarantee an exact time frame for you. We suggest beginning the bespoke well ahead of your deadline.
SHIPPING
If the items should unfortunately become lost, damaged or delayed during the shipping process, we take no liability as these circumstances are beyond our control. Shipping options for insurance & signature on delivery are provided at checkout.
Every item will be provided with a tracking number which will be emailed to you from AusPost. If the parcel does become lost, delayed or damaged, please contact the postal service immediately. You can contact us regarding the issue where appropriate.
INTERNATIONAL SHIPPING
You are responsible for paying all taxes and border fees for the country you are importing your piece into. As import requirements are subject to regular change, we are not able to be liable for any issues or hold ups at the destination’s customs control. We will always inform you of the risks and recommend contacting your local customs office to receive up-to-date information where imports are concerned.
SIZING & STYLE
It is your responsibility to correctly select your size and style. We do not offer refunds if you change your mind about a style or if you have incorrectly selected your ring size. We do offer a re-sizing service for an additional $80 plus post. In some circumstances, such as if the resize is drastic, we may be unable to resize your piece as it may cause the ring to become distorted or damage the gemstone.
If you are unsure of your ring size please get in touch and we can send you out a ring sizer. Alternatively you can visit a local jeweler to get your correct sizing, or download a ring sizing app on your phone.
SALES, VOUCHERS & DISCOUNT CODES
Discount codes may only be used on non-sale items. Sale items are to be purchased through the website only. No items purchased before or after this time will be eligible for the sale price.
RETURNS & REFUNDS
Earrings
we cannot exchange any earrings due to hygiene reasons
Craftsmanship
If your piece should for some reason come apart where craft is concerned, (including, but not limited to, a clasp or a stone becoming loose) within a year of purchase, we will assess the damage and either replace or refund the item. Assessment of damage and decision to issue a refund or replacement item will be issued under the discretion of ‘The Line of Sun’.
We will not replace or refund an item if:
– There has been an attempt to modify or repair the piece by a third party
– You change your mind about a piece
– Wear or damage that is found to not be at fault of the craft or material but instead poor care,
including, but not limited to, tangled, crushed, scratched or tarnished items.
NOTE: It is your responsibility to care for your jewellery once received.
THIRD PARTY RIGHTS
This contract is between yourself and us. No other person shall have any rights to enforce any of these terms.
CHANGES OF THESE TERMS
We reserve the right to change these Terms and Conditions at any time. Please review our Terms and Conditions regularly to ensure you are aware of any changes that have been made.