Terms of Sale - Bespoke
TERMS OF SALE FOR BESPOKE PIECES
Our practice
Every jeweller has a different practice that achieves a unique aesthetic outcome. Our practice is a sculptural art form. Each piece is carved by hand, heavily influenced by organic forms, celebrating the maker’s mark. No two of our pieces will ever be the same. We work closely with every client to best interpret your vision. Every piece’s detail and setting textures are made with intention. When giving us the honour of working with you, please consider if our creative process is best for you.
THERE ARE FOUR STAGES IN THE BESPOKE SERVICE. AT EACH STAGE YOU ENTER INTO AN AGREEMENT WITH US.
STAGE 1 – INITIAL CONSULT AND DISCUSSION PERIOD
During this stage we offer complimentary discussion regarding design (either by email, zoom, phone or in person). If your bespoke piece has gemstones we will provide up to four gemstone options for you to make a selection from.
If you require additional gemstone selections we take a $200 deposit for each following four options. Once the deposit has been received, we will begin sourcing the four new options for you. This amount will be deducted from the final price of your item.
NOTE – We do not keep a large amount of gemstones in house. Oftentimes, the gemstones we will send as part of your selection are not yet purchased but on loan. We are only able to hold your gemstone selection for seven days. After that period, we cannot guarantee our ability to secure your selected stones. Therefore, we recommend making your decision in no more than 7 days to ensure your best chances of securing your stones.
STAGE 2 – FINALISING DESIGN & PAYING DEPOSIT
Once you have finalised your design, materials and your chosen gemstone/s, we will issue you an invoice. You will be asked to pay a 75% deposit of the total amount. This is a non-refundable deposit which is used to purchase materials.
We will not be able to purchase your gemstone or begin crafting your ring until the deposit has been paid. To ensure your best chances of securing your gemstone we recommend paying your deposit promptly.
STAGE 3 – FINAL DESIGN AND CASTING
Once we have crafted your ring from wax, we will send you images and videos of the wax carving. From here you can make edits of the final design. If you choose to change the design of your piece once seeing the wax, the final cost of the piece may need to be adjusted, which will be discussed with you before we proceed. This is to take into account the time taken to change the design. Once you are happy with the design we will send it off to be cast into your chosen precious metal metal. If you would like to see the wax carving in person and/or try it on, you are welcome to book an appointment to view your piece before making your final decision with the design.
By stating that you are happy with the wax carving and giving us the go ahead to have the design cast in metal, you relinquish any ability to either return or refund your piece on the premise of not liking the design.
STAGE 4 – FULL PAYMENT AND DISPATCH
Once the ring is cast in metal and all finishing touches have been made, we will notify you to pay the remaining 25% to receive your deposit. You can then either pick the item up or it will be shipped.
PROVIDED GEMSTONES
Within our Bespoke service we offer an option of providing your own gemstones. While we take the best care possible with gemstones you may provide, there is always a very small chance they may become damaged in this process. If this is to happen, we are unable to replace these items or offer any financial compensation. By handing over your gemstones to us, you incur any risk involved with any possible damage of your gemstones.
TIME FRAME & TURNAROUND
Whilst we try our absolute best to work to deadlines you may provide, we cannot guarantee an exact time frame for when your piece will be ready to dispatch/collect. We often suggest it takes between 3-6 weeks after the deposit has been paid to complete a piece. This time frame is a best estimate and not a guarantee. There are various steps that go into creating a piece, such as, but not limited to, third party stone purchasing and metal casting. We are not liable for any unforeseeable third party issues that may extend the time frame in which we are able to dispatch an item. By paying a deposit and agreeing to go ahead with a piece and understand that we cannot guarantee an exact time frame for you. We suggest beginning the bespoke well ahead of your deadline.
SHIPPING
If the items should unfortunately become lost, damaged or delayed during the shipping process, we take no liability as these circumstances are beyond our control.
We always recommend purchasing shipping insurance and signature on delivery.
Every item will be provided with a tracking number which will be emailed to you from AusPost or DHL courier. If the parcel does become lost, delayed or damaged, please contact the postal service immediately. You can contact us regarding the issue where appropriate.
International shipping – You are responsible for paying all taxes and border fees for the country you are importing your piece into. As import requirements are subject to regular change, we are not able to be liable for any issues or hold ups at the destination’s customs control. We will always inform you of the risks and recommend contacting your local customs office to receive up-to-date information where imports are concerned.
SIZING
It is your responsibility to correctly select your size. We do not offer refunds if you have incorrectly selected your ring size. We can send out a complimentary ring sizer or suggest being professionally sized at a local jeweller. We offer a re-sizing service for an additional cost, plus return post. The cost of resizing your ring can vary based on the extent of the resize needed, and whether we need to remove and then reset a gemstone. In some circumstances, such as if the resize is drastic or the risk to gemstones is too high, we may be unable to resize your piece.
RETURNS & REFUNDS
Earrings
We cannot exchange any earrings due to hygiene reasons.
Craftsmanship
If your piece should for some reason come apart where craft is concerned, (including, but not limited to, a clasp or a stone becoming loose) within a year of purchase, we will assess the damage and either replace or refund the item. Assessment of damage and decision to issue a refund or replacement item will be issued under the discretion of The Line of Sun.
Design
By stating that you are happy with the wax carving and giving us the go ahead to have the design cast in metal, you relinquish any ability to either return or refund your piece on the premise of not liking the designs.
Deposit refund
i) Gemstone selection deposit
If you decide not to go ahead with your piece after receiving additional gemstone selections, you are unable to have your deposit returned to you.
ii) 50% deposit of total price
Once we have purchased your gemstone we are unable to return your deposit. You can however, keep your purchased stone and reassign your deposit money to a new design.
We will not replace or refund an item if:
i) There has been an attempt to modify or repair the piece by a third party
ii) You change your mind about a piece
iii) Wear or damage that is found to not be at fault of the craft or material but instead poor care, including, but not limited to, tangled, crushed, scratched or tarnished items.
NOTE: It is your responsibility to care for your jewellery. For information on best practice for jewellery care, please visit our website or reach out to enquire about best care for your particular piece.
MATERIALS WARRANTY
We have confidence in the quality of our materials. If, while very unlikely, the metal should become cracked within the first year of receiving your piece, we will replace or refund the item. If the gemstone becomes loose from its setting within the first year, we offer complimentary resetting. Replacement or refund will be issued under the discretion of The Line of Sun.
THIRD PARTY RIGHTS
This contract is between yourself and us. No other person shall have any rights to enforce any of these terms.
CHANGES OF THESE TERMS
We reserve the right to change these Terms and Conditions at any time. Please review our Terms and Conditions regularly to ensure you are aware of any changes that have been made.